Refund Policy

Returns & Refunds

Each product you order is made just for you at the time of purchase! Our products have been custom designed by Matt and Elizabeth Arnold, Co-Founders.

We partner with a professional Print-On-Demand (POD) company, which means all products are produced per order. Returns and exchanges are not supported if the wrong size or color is ordered, or you simply don't like the product. Please make sure everything is correct before placing an order. 

Once an order has been sent to production, it is sent to the vendor and we are unable to edit any details or cancel the order. If the shipment details were incorrect, or the wrong size or color was ordered, we are unable to offer a replacement or refund in most cases. 

However, we can offer a replacement order free of charge if there are any issues with the order including manufacturing errors or printing issues. Please email us so we can take care of you!

If the received product is printed incorrectly, damaged or in a bad quality, we will contact our Merchant Support team and attach photos of the errors. They will inspect the errors and have a replacement sent out as soon as possible. That's our protection policy for making sure that reprints are issued if you receive a damaged product.

In the case a replacement order is arranged, there is no need to send the original order back to us. 

Cancelling or Editing Orders

Once an order is in production, the order can no longer be canceled, changed, or edited as the item may already be in production. If the order has not been sent to production yet and the status is 'On Hold', we should be able to cancel it. We will attempt to do everything in our power to take care of you if the order has not been sent to production.

No cancellations or address changes are possible during the holiday season.

If you have any questions, please feel free to email our team.