How Print-On-Demand Works
What is Print-On-Demand?
Harp+Ems+Ash is a Print-On-Demand (POD) company, which means products are acquired, produced, and shipped at the time you make your purchase. This allows us to print small quantities of custom products without storing inventory, then have them sent directly to you from our hand-selected vendors.
Production & Shipping Times
Due to the nature of the Print-On-Demand (POD) process, each product is sent to production at the time you place your order. Shipping times of custom POD products are usually longer than regular products that are stored in inventory. We appreciate your patience as your custom product is being made just for you!
Depending on several factors like location, and the size of your item, production turnaround varies between our vendors. Most orders are shipped within 2-7 business days from the order submission date.
Production times for our custom products can take anywhere from 2-7 business days. Standard shipping in the U.S is typically 3-5 business days once your items are sent to production. Expedited shipping in the U.S. is usually 1-3 business days once your items are sent to production. Tracking info will be sent to your email after your order is placed. With that in mind, your products will typically arrive within 1-2 weeks.
Shipping to Canada could be up to 7-10 business days, and International shipping could take up to 2-4 weeks depending on the location.
Holiday shipping times could be longer than usual.
UPDATE // The following items have delayed shipping due to COVID-19:
- Canvas Gallery Wraps & Framed Canvas Wall Art
- Mugs & Tumblers
- Journals & Notebooks
- Wall Clocks
- Pin Buttons
- Magnets
- Stickers
- Phone Cases
- Beach Towels
Returns & Refunds
Each product you order is made just for you at the time of purchase! Our products have been custom designed by Matt and Elizabeth Arnold, Co-Founders.
We partner with a professional Print-On-Demand company, which means all products are produced per order. Returns and exchanges are not supported if the wrong size or color is ordered, or you simply don't like the product. Please make sure everything is correct before placing an order.
Once an order has been sent to production, it is sent to the Print Vendor and we can no longer edit any details or cancel the order. If the shipment details were incorrect, or the wrong size or color was ordered, we are unable to offer a replacement or refund in most cases.
However, we can offer a replacement order free of charge if there are any issues with the order including manufacturing errors or printing issues. Please email us so we can take care of you!
If the received product is printed incorrectly, damaged or in a bad quality, we will contact our Merchant Support team and attach photos of the errors. They will inspect the errors and have a replacement sent out as soon as possible. That's our protection policy for making sure that reprints are issued if you receive a damaged product.
In the case a replacement order is arranged, there is no need to send the original order back to us.
Cancelling or Editing Orders
Once an order is in production, the order can no longer be canceled, changed, or edited as the item may already be in production. If the order has not been sent to production yet and the status is 'On Hold', we should be able to cancel it. We will attempt to do everything in our power to take care of you if the order has not been sent to production.
No cancellations or address changes are possible during the holiday season.
If you have any questions, please feel free to email us.